1 To begin making your bids dial 0845 200 2717
2 You will hear “Welcome to the Harlow Homefinder property line. Please enter the number section of your reference number.”
3 You should now enter the numerical part of your Harlow Homefinder number only. Once you have entered the correct number you will hear “Thank you. Please enter the day number of your birth date.”
4 You should now enter the day number of your date of birth. Please remember to put the leading zero (0) in if it is a single number. For example, if your date of birth is 16/04/1970 type in 16, if your date of birth is 08/01/1958 type in 08. Once you have entered the correct number, you will hear “Thank you. Please enter the property reference number for your first bid.”
5 Enter the three digits of the property reference number. Once you have entered the correct number you will hear “Thank you. If you would like to add an additional bid, press one, or press two to complete your bids.”
6 If you have pressed one you will hear “Thank you. Please enter the property reference number for your second bid, or press the star key to complete your bidding.”
7 Enter the three digits of the second property reference number. Once you have entered the correct number you will hear “Thank you. If you would like to add an additional bid, press one, or press two to complete your bids.”
8 If you have pressed one you will hear “Thank you. Please enter the property reference number for your third bid, or press the star key to complete your bidding.”
9 Enter the three digits of the third property reference number. Once you have entered the correct number or if you pressed the star key previously, you will hear “Thank you for bidding.”
If you made errors with your Harlow Homefinder number you may hear some of the instructions below:
10 If you have made an error with your Harlow Homefinder number, you will hear “I’m sorry, the reference number you have entered is not recognised. Please try again.”
11 Enter your Harlow Homefinder number again, making sure that you are only entering the number part of your reference number. If you get your Harlow Homefinder number wrong a second time you will hear “I’m sorry, the reference number you have entered is not found. Please check with your council or housing association and call again.”